LISTINGS:
To insure we actually have the product available to sell, DWSkis typically only uses the quantity = 1 eBay format. 95% of the time, we have more pairs of that model ski available so feel free to send us an email if the ski you were watching "disappears" since the re-listing process typically has a couple day delay. Should you be interested in multiple pairs of something, please send us an email or call us for information. DWSkis makes an effort to list everything we have available in close-out product inside our eBay store. We also stock a huge inventory of current year products and note their availability in our store banners. Please call us for information regarding those products.
ALL SKIS and BINDINGS ARE "RETAIL STORE GRADE" PRODUCTS -they are not factory seconds or mismatched merchandise unless listed as such. We do run across special deals once in a while on "mismatched skis" or "scratched products" from mishandling at the warehouse/retail level and those products will be specifically listed with what does not make them to be first quality.
ALL PICTURES are of the actual product you are purchasing, We do not use factory /ski shop pictures of any skis (all photo's are done by us) to insure that the product you receive will be EXACTLY as it is shown. We regularly see "generic" pictures in our competitors listings which do not represent what you are actually purchasing. You need to be beware of these other eBay sellers that call products something else or "conveniently" leave out relevant information on what is being supplied to you - we unfortunately see it all the time. Remember - it's only a better deal if they actually ship you what you think you bought.
CLOSE OUT ski pricing to us is market based. This means that we pay more from the factory for popular sizes of popular skis. What this means is if you see some popular ski in a unpopular length, do not expect them to be the same price as the same ski in a length people want; when we pay more - you pay more. Fixed, flat pricing only applies to current year products in this business making comparison shopping on close-out products only relevant when you are looking at the EXACT same product in every detail. DWSkis can typically "match" our US competitors prices on the same product, so please just ask and we will see what can be done to adjust our price to match it. Remember - the product must be exactly the same thing.
PLEASE FEEL FREE TO ASK ANY ADDITIONAL QUESTIONS THAT YOU WOULD LIKE TO !!, all emails are replied to within 24 hours and most cases in only an hour or two. DWSkis wants your business "forever" so we will ask all the correct questions to insure the product you are interested in is a suitable match for your needs.
PICK UP'S:
Yes you may pick up gear from us or just come to shop. We have a couple 1000 pairs of skis on racks in a retail setting should you prefer to make your purchase in that fashion. Our actual store is located 70 miles east of Denver out I-70 and is approximately the same distance from Colorado Springs via Hwy 24. All products are the same price as they are listed on the internet and we offer "while you wait" mounting so your new gear is ready for the snow after leaving our store. We do not have regular hours but are instead open when you want us to be open - just call ahead before coming. Should you choose to fly into our local airport here, we are happy to pick you up and take you back to your plane.
PAYMENT METHOD'S:
We accept Paypal for credit cards and electronic checks (e-checks take 5 days for clearance).
We also accept Money Orders (add 7 days for delivery) and Personal Checks (add 14 days for delivery).
Direct Credit Card charges with American Express, Visa and Master Card are also available – Please call us at 719-775-8181 and we will be happy to complete your purchase with our CC system.
Contact (via email) to seller must be preformed with in 3 days of purchase or you risk negative feedback from us. We must pay eBay when the "Buy it Now" purchase is committed to, (not after your payment) so please understand this and follow through with your purchase.
US SHIPPING & DELIVERY:
All merchandise is shipped via US (Priority) Mail and includes Delivery Conformation. Deliveries take approximately 3-4 days from time of order to receipt of your new gear. Sorry – we do not use any other carriers for shipping since the Post Office shipping dock is 80 FT behind our back building and they run 4 trucks per day to the distribution center. The last truck leaves at 7:15PM MST making it possible for us to ship your order placed on the same day.
The delivery confirm number which has some tracking capability is available if requested. This system will not tell you where your package is between your Post Office and ours but does tell you if your Post Office attempted to deliver your purchase.
Shipping is performed (in most cases) the same day your payment is received. We do periodically get backlogged where it may take up to 48 hours to ship your product. Please include a note if you have a tight timetable and we will do everything possible to ship you your gear ASAP. If you are on vacation at a ski resort/ hotel, DWSkis will ship there or to that resorts Post Office "general delivery" allowing you to immediately enjoy your new skis.
Most Post Offices will only attempt once to deliver your new skis to your door, should you not be home, you will receive a slip which will require you to pick them up at your local Post Office. DWSkis will also ship to your place of work on request. Leaving a package on your porch (or elsewhere) must be arranged between you and your Mail carrier since we are not able to make that type of request on our end.
Express Mail service is available (next day delivery) but be warned that these charges will double (and sometimes triple) your shipping expense. Please email or call us for pricing.
Combined item shipping at a discount is available. Unlike other eBay sellers, DWSkis attempts to ship at cost. Please email us should you have any questions about combined shipments. On multi ski/binding orders which exceed 30 LBS, Parcel Post shipping is also available. This method typically is 1/2 of the Priority Mail rate and delivery takes approximately 10 days. We do have box size limits so call or email us for details
All skis are shipped in our custom built "ski box" which has been specially designed to prevent damage to your new skis. We want you to be the one to put your 1st scratches on them, not us and for this reason insurance is not offered or needed.
INTERNATIONAL SHIPPING:
DWSkis ships skis everywhere in the world via Global Express Mail. You pay the actual rate (no mark-up). Delivery using this method eliminates broker/ processing fee’s but you will still need to pay your value added/ sales tax based on the value placed on the customs processing papers. We automatically make this “tax” as painless as we possibly can.
The Global Express Mail rate is based on the package weight; skis alone, typically weigh 9 to 12 LBS and when shipped with bindings, the weight is typically 18 to 21 LBS. Please follow the enclosed link to get an idea on these charges. We are limited to the package size so please do not plan on us shipping more then 2 pairs of skis and bindings in the same box. Delivery takes around a week and this shipping method comes with an internet package tracking system.
DWSkis will use Air Mail shipping for ski bindings and ski shipment to Canada. Please be advised, this method is terribly slow so if you are not willing to wait 3+ weeks for your package, do not consider this method.
USPS Postage Rate Calculator
WARRANTY / GUARANTEE:
If you are not satisfied with your merchandise, you may return it. We have a “no questions asked” return policy but everything must be returned un-opened and still in the factory wrappers / box and repackaged as it was shipped to you. We do not have a re-stocking charge and the return shipping is at your at your expense. All refunds are processed within 10 days of your return.
Most of the products we sell do carry the original Manufactures Warranty; we are a regular dealer and will assist you with any issues which arise should a product sold by us have a problem. Common sense is needed with such claims on our older products especially they are being heavily discounted and in many cases, nothing equal is being made by the manufacture.This never seems to be an issue on 1 year old products from the manufacture but gets much trickier on 2+ year old products. Typically when your purchase is older then 30 days, resolving such issues can be a problem and will be handled on a case by case basis should something be blatantly wrong. To put your mind at ease a little here, the defect rate of products is below .01% making the risk of you having any problems extremely low. If your skis are damaged or defective upon receipt from us, we are more than happy to replace them or supply you with a refund. This offer does not cover gear that has been used skiing.
Should there be a problem with your purchase caused by DWSkis, (IE wrong product shipped) all shipping expenses will be paid by us to correct the problem. This “paid shipping” policy does not include compatibly issues caused by the incorrect product being purchased without our knowledge of your intended use for it - please just ask us 1st to avoid this problem.
SHOP WORK:
We are asked to MOUNT BINDINGS all the time. Most of the newer products now built by ski manufactures have an integrated binding system or are pre-drilled by the factory requiring only assembly with a large Phillips screwdriver to install bindings onto your skis. The information needed to allow you to mount your own bindings should you be a little mechanically inclined comes with your new ski bindings. We do not offer a "partial" mount like other suppliers since this service really is of no benefit to you, is dangerous, only sounds good and has no practical value. The "finial set" part of the installation requires your ski boot to be physically here in our shop. If your plans are to take them into a local shop anyway, the cost difference between a "set" and a "mount/set" is nil so you gain nothing by us doing 1/2 the job. Should you choose to assemble your bindings onto your new skis yourself, we offer help with any questions you may have over the phone. We have found that offering this service is far superior to sending you a 1/2 done mounting job. Learning how to put your bindings onto your skis basically insures that you know what it will take to complete the set-up process. It should also be noted that shipping skis with bindings attached is also much more complicated to correctly box so they are not damaged during the shipping process. Remember - we don't just "toss" skis into a big box so they can rattle around on their way to you; we custom pack every shipment to insure your new gear arrives in perfect condition.
If you have purchased a "flat" product (no pre-drilled plate on them) from us, DWSkis can drill your new skis (when requested) to allow you to do your own binding assembly. Please contact us with those requests so we can determine if it's feasible to offer this service to you.
FEEDBACK:
Denver Wholesale Skis will supply Positive feedback on all completed purchases. This process can sometimes be slow, so please allow a couple of weeks for your feedback to be posted. PLEASE REVIEW OURS BEFORE YOUR PURCHASE !! (Simply check the number behind the eBay name)